Reliable manufacturer's warranty

Assembly & Installation Services

ZINUS products come with a 5-year and 1-year warranty.

If the product you receive has an initial defect, malfunction, or breakage, or if a malfunction or defect occurs when used in accordance with the instruction manual, we will replace it free of charge within the warranty period. Please note that this does not apply if we cannot confirm that you purchased it from our official website (such as if you purchased it from an auction site or resale site).

5-year warranty

Eligible products
·mattress
・Bed frame

1-year warranty

Eligible products
・Mattress toppers ・Furniture (chairs and tables)

Warranty details

◆ Mattress warranty: 5 years

Precautions when unpacking and using

  • Please unpack your mattress within 72 hours of delivery.
  • Do not use a utility knife when opening the package as this may damage the product.
  • Immediately after opening the package, the product will have a unique new product smell, but this is harmless. The smell will fade if you store the product in a well-ventilated area.
  • When unpacking, make sure there is ample space and that there are no dangerous objects in the surrounding area. The mattress may expand and cause injury or damage to property.
  • It usually takes 24 to 72 hours for the mattress to return to its original shape.
  • In cold temperatures, it may take a little longer for the mattress to return to its original shape.
  • Avoid direct sunlight and wind from heating and air conditioning appliances as this may cause deterioration, deformation, and discoloration of the foam.
  • We recommend giving the mattress a two-week to one-month period to allow your body to get used to it.
  • Do not stand or jump on the mattress.
  • Placing it directly on the floor may cause mold to grow.
  • Do not use with more than the specified number of people. This may result in damage to the product. (Single/Semi-Double: 1 person, Double/Queen: 2 people)
  • Do not let infants sleep on the bed as there is a risk of them falling to the floor or suffocating.
  • Use the topper only on the mat.
  • This product is intended as home bedding. Do not use it for any other purpose. Doing so may result in unexpected accidents or injuries.
  • Please note that product specifications may change without notice.

Care Instructions

  • Once every two weeks to one month, stand the mattress upright in a well-ventilated area to dry out any moisture on the bottom (for mattresses up to 20cm thick).
  • Rotate the head and foot sides once every two months.
  • To prevent the growth of mold and dust mites due to sweat and moisture, be sure to ventilate the room and mattress regularly.
  • Please use a cover or bed pad when using.
  • The cover is non-removable and non-washable. Please vacuum to remove dust and dirt, and clean with fabric cleaner.

Warranty details (5 years)

We will replace any initial defects or breakdowns or damage to the spring or urethane foam caused by reasons attributable to our company for a period of five years from the date of purchase.
For details, please check the warranty card included with the product.

◆ Bed frame warranty: 5 years

Precautions when assembling

  • The instruction manual may be the same for semi-double, double, and queen size beds, but this will not cause any problems when assembling.
  • Some screw parts may be pre-installed on the main body. Please check before assembling.
  • Immediately after opening the package, the product will have a unique new product smell, but this is harmless. The smell will fade if you store the product in a well-ventilated area.
  • When assembling, ensure that there is sufficient space and that the floor is protected with a rug or similar.
  • Assembly should be done by two or more people.

Precautions for use

  • Please use within the load capacity.
  • To ensure a longer lifespan, please be sure to use a bed mattress that is at least 15cm thick.
  • Please avoid using a futon mattress on the bed frame as this will apply body pressure directly to the floor material, which may cause damage.
  • Please refrain from jumping on the bed frame as this may cause damage by concentrating the load on one point.
  • Avoid direct sunlight and wind from heating and air conditioning appliances as this may cause deterioration, deformation, and discoloration of the foam.
  • Do not use near a stove or other open flame.
  • When moving the product, please use two or more people to move the product off the floor.
  • Place the bed frame on a flat surface so that it is level.
  • To protect the floor, we recommend placing a rug or attaching protective material to the bottom of the legs.
  • Do not use adhesives as they may damage the surface when removed.
  • Please do not smoke on the bed frame.
  • Do not use with more than the specified number of people. This may result in damage to the product. (Single/Semi-Double: 1 person, Double/Queen: 2 people)
  • This product is intended for home furniture. Do not use it for any other purpose than its intended purpose. Doing so may result in unexpected accidents or injuries.

Care Instructions

  • For regular maintenance, wipe with a soft, dry cloth, or wipe with a tightly wrung cloth dampened with water and then wipe with a dry cloth.
  • If the stain is difficult to remove, wipe it with a cloth soaked in diluted neutral detergent and wrung out tightly, then wipe it thoroughly with water, and finally wipe off all moisture with a dry cloth.
  • For products that use bolts, etc., please check and retighten them regularly.
  • To prevent the growth of mold and dust mites due to high temperatures and humidity, be sure to ventilate the room regularly.

Warranty details (5 years)

We will replace any initial defects, breakdowns, or damage caused by reasons attributable to our company for a period of five years from the date of purchase.
For details, please check the warranty card included with the product.

◆ Mattress topper warranty: 1 year

Precautions when unpacking and using

  • Once it arrives, please unpack your topper within 72 hours.
  • Do not use a utility knife when opening the package as this may damage the product.
  • Immediately after opening the package, the product will have a unique new product smell, but this is harmless. The smell will fade if you store the product in a well-ventilated area.
  • When unpacking, make sure there is ample space and that there are no dangerous objects in the surrounding area. The expansion of the topper may cause injury or damage to property.
  • It usually takes 24-72 hours for the topper to return to its original shape.
  • In cold temperatures, it may take a little time for the topper to return to its original shape.
  • Avoid direct sunlight and wind from heating and air conditioning appliances as this may cause deterioration, deformation, and discoloration of the foam.
  • We recommend waiting two weeks to a month for your body to get used to the topper.
  • Do not use with more than the specified number of people. This may cause damage to the product. (Short Semi-Single, Single, Semi-Double: 1 person, Double, Queen: 2 people)
  • Do not let infants sleep on the bed as there is a risk of them falling to the floor or suffocating.
  • The topper can be placed on top of the mattress to maximize its performance.
  • If the topper is placed directly on the floor, surface distribution will be impaired and the topper will be dispersed in spots, which may cause deterioration and, depending on the condition of the floor, may increase the possibility of the topper being damaged.
  • This product is intended as home bedding. Do not use it for any other purpose. Doing so may result in unexpected accidents or injuries.
  • Please note that product specifications may change without notice.

Care Instructions

  • Once a week, place the topper in a well-ventilated area to dry out any moisture on the bottom.
  • Rotate the head and foot sides once every 1-2 months.
  • To prevent the growth of mold and dust mites due to sweat and moisture, be sure to ventilate the room and topper regularly.
  • Please use a cover or bed pad when using.
  • The cover is non-removable and cannot be washed. Please vacuum to remove dust and dirt, and clean with fabric cleaner. For some items with removable covers, please follow the care instructions.

Warranty details (1 year)

We will replace any initial defects or breakdowns or damage to the urethane foam caused by reasons attributable to our company for one year from the date of purchase.
For details, please check the warranty card included with the product.

◆ Furniture warranty: 1 year

Precautions when assembling

  • Some screw parts may be pre-installed on the main body. Please check before assembling.
  • Immediately after opening the package, the product will have a unique new product smell, but this is harmless. The smell will fade if you store the product in a well-ventilated area.
  • When assembling, ensure that there is sufficient space and that the floor is protected with a rug or similar.
  • Assembly should be done by two or more people.

Precautions for use

  • Please use within the load capacity.
  • Avoid direct sunlight and wind from heating and air conditioning appliances as this may cause deterioration, deformation, and discoloration of the foam.
  • Do not use near a stove or other open flame.
  • When moving the product, please use two or more people to move the product off the floor.
  • Please place the product on a flat surface so that it is level.
  • To protect the floor, we recommend placing a rug or attaching protective material to the bottom of the legs.
  • Do not use adhesives as they may damage the surface when removed.
  • Do not sit or stand on the product.
  • Do not hang from it or push or pull it with excessive force.
  • Do not place heated pots, kettles, etc. directly on the surface.
  • This product is intended for home furniture. Do not use it for any other purpose than its intended purpose. Doing so may result in unexpected accidents or injuries.

Care Instructions

  • For regular maintenance, wipe with a soft, dry cloth, or wipe with a tightly wrung cloth dampened with water and then wipe with a dry cloth.
  • If the stain is difficult to remove, wipe it with a cloth soaked in diluted neutral detergent and wrung out tightly, then wipe it thoroughly with water, and finally wipe off all moisture with a dry cloth.
  • For products that use bolts, etc., please check and retighten them regularly.

Warranty details (1 year)

We will replace any initial defects, breakdowns, or damage caused by reasons attributable to our company for one year from the date of purchase.
For details, please check the warranty card included with the product.

The warranty does not apply in the following cases:

The warranty does not cover breakdowns or damage caused by failure to follow the "Cautions" or "Care Instructions." For further details, please refer to the "Warranty Card" included with the product.

Other points to note

  • If we are unable to exchange a product due to discontinuation of production, etc., we will consult with you and, at our option, suggest an alternative product or provide a refund.
  • In the case of a refund, the amount will be the purchase price of the product minus the wear and tear (calculated in six-month increments) based on use and age.
  • In the case of an exchange, the product design may change without notice.
  • Please note that the warranty period also includes the period after your order is placed if the product is unused or unopened.

Frequently asked questions

If you have any questions, please refer to our Frequently Asked Questions (FAQ) .