A mattress is a big purchase.
"You won't know until you actually sleep on it."
In response to customer feedback,
Eligible mattresses can be returned for a refund within 120 days .
It is said that you can tell whether a mattress suits your body or not by using it for more than two weeks.
Try out the mattress to find the one that best suits your body.
We accept returns and refunds for products between 14 and 120 days after delivery.
We will refund the purchase price minus return shipping and other costs.
Please note that there may be some costs involved with returning the product. For details, please see STEP 3 "Pick up the product" below.
The 120-day trial does not apply to remote islands (excluding the main island of Okinawa and Hokkaido).
Please be aware of this in advance.
This is the period from when the product is delivered to you until you can apply for a return.
Therefore, we will collect your mattress without any problems even if the collection date is more than 120 days.
If you wish to return an item, please apply within 120 days of receiving the item.
* If you do not respond to the survey within 14 days after it has been sent, your return request will be invalid. In this case, we will ask you to submit a new request.
If you wish to resubmit your claim, please do so within 120 days of receiving the product.
This offer is limited to products bearing the " 120-day trial" badge.
*Depending on the mall, there may be differences in the badge description for the product.
Please make sure that the badge is displayed on the product page of the item you wish to purchase, and then make your purchase from that confirmed page.
If you purchase a set product that includes a bed frame and mattress, the 120-day trial applies to the mattress, but not to the bed frame. The refund amount for the 120-day trial will be the price of the mattress minus various fees when purchasing the set product.
Only purchases made through the official ZINUS store are eligible for the 120-day return trial.
The official shops are as follows:
・ZINUS Official Online Store ・ZINUS Official Rakuten Market Store
・ZINUS Official Store-Yahoo! Store
・ZINUS Official Store au PAY Market Store
・ZINUS Official Store Q10
Hokkaido and Okinawa are eligible for the 120-day trial, but remote islands are not.
Please be aware of this in advance.
The end date is undecided, but it may end without notice.
Regarding refunds after the campaign ends, only those who have applied for a refund at the time the campaign ends will be eligible.
Please note that we cannot accept refund requests after the campaign has ended, even if the period between the time the product arrives at your door and the time you contact us yourself to inquire about a return is within 120 days.
Please apply using the "Return Request Form".
Return request form: https://zinus.jp/pages/trial
In addition, when applying, you must use the product for at least two weeks (14 days or more) after it arrives.
Please test the mattress for a sufficient period of time to ensure it is comfortable before applying.
Return shipping is free in the Kanto region.
For regions outside the Kanto region, please see STEP 3.
0120-760-570 or
Please contact us at customerserice-jp@zinus.com .
Please inform us that this is a 120-day trial product and we will exchange it as soon as possible.
If there is a defect , the period will be extended by the number of days it takes to fix the defect .
Please note that the 120-day trial is limited to one product per household (same address) and one time only.
Unfortunately, this program is limited to one product per household (same address). Please note that you cannot use the 120-day trial multiple times for the same product (including different sizes) .
Don't worry, the 120-day trial period will still apply even if you move.
However, please note that the following return shipping fees will apply outside of the Kanto region (Tokyo, Chiba, Saitama, Kanagawa, Gunma, Tochigi, Ibaraki).
The trial applies whether you purchase during a sale period or use a coupon.
Don't worry.
Refunds will be made on the 10th, 20th, and last day of the month. Please note that the transfer date and time may be delayed depending on the timing.
The coupon amount is non-refundable, but the points used at the time of purchase will be refunded at a rate of 1 point = 1 yen.
When returning a 120-day trial product, you will be asked to fill out a questionnaire.
After receiving the product, you will be asked to try it out for at least 14 days to see how comfortable it is to sleep on.
In addition to the above two points, returns will only be accepted if you agree to the trial return policy.
Please apply using the return request form.
After confirming the contents, we will provide you with a questionnaire form.
120-day trial return request form: https://zinus.jp/pages/trial
*Please note that we cannot accept returns for reasons unrelated to the comfort of the bed, such as incorrect size or different color.
*Mattresses that have mold, stains, dirt, or strange odors will not be eligible for return.
| single | Semi-double | double | Queen | |
Kanto region |
free |
free |
free |
free |
Other regions |
12,000 yen |
12,500 yen |
14,000 yen |
16,500 yen |
If you need to use stairs to collect the product, an additional charge will be incurred.
| Single/Semi-double | Double/Queen | |
internal stairs/floor |
1,000 yen |
1,500 yen |
outside stairs/floor |
500 yen |
1,000 yen |
Even if the collection date and time has been agreed upon between the collection company (World Reuse Co., Ltd.) and the customer, if the customer is not present or the collection is cancelled without notice, a cancellation fee will be charged.
| single | Semi-double | double | Queen | |
Kanto region |
6,500 yen |
7,000 yen |
9,000 yen |
10,500 yen |
Other regions |
12,000 yen |
12,500 yen |
14,000 yen |
16,500 yen |
For other conditions, please check the return policy below in advance.
Return policy here
