"I'm not sure if I can assemble it..." "Disposing of the packaging is a hassle..."
"It's too heavy for one person to carry..."
Even if you are like that, it's okay!
Please take advantage of Zinus' assembly and installation services.
Assembly & Installation Services
Assembly & Installation Services
Leave the tedious work to the professionals
Delivery
The delivery company will ask you
We will deliver it to your room.
Unpacking, assembly and installation
Unpack, assemble and place in your desired location
We will assist you until installation.
Collection of packaging materials
All unnecessary packaging
We will take it home and dispose of it.
How to use
Place the "purchase item" and "assembly and installation service item" in the same cart and place your order.
When purchasing a product, please add the corresponding assembly and installation service product to your cart and place your order.
*Assembly service products must be purchased in the desired number of units.
*Assembly service products must be purchased in the desired number of units.
Confirm your order
Our customer center will send you an email with shipping information within 10 business days of the order date.
Final confirmation of delivery date
The delivery company will contact you by phone on the morning of the delivery day to confirm the delivery .
*If for any reason this does not suit you, please inform the delivery company of your preferred delivery date within one week. *Please note that we may not be able to meet the delivery date and time you specified at the time of purchase.
*If for any reason this does not suit you, please inform the delivery company of your preferred delivery date within one week. *Please note that we may not be able to meet the delivery date and time you specified at the time of purchase.
Product delivery and assembly
We will assemble and install the equipment as requested, and then complete the process on the day.
Important points to note when ordering
*Assembly and installation services are only available for ordered items. (We cannot disassemble or collect furniture already in your home.)
●We cannot accept disposal of any waste other than packaging materials.
Please note that we are unable to deliver to some areas of Okinawa and remote islands.
●If you cancel after the product has been shipped or if the product cannot be delivered at the time of installation, a cancellation fee will be charged. Please be aware of this in advance. (This includes cases where the installation staff determines that the product cannot be delivered.)
●Please select one assembly and installation option for each product and add it to your cart.
Dismantling and collection will be quoted on a case-by-case basis. We will only accept items that are the same as the one you purchased. *Mattresses can also be disposed of as bulky waste by your local government.
●Please ensure that you have the necessary working space and surrounding environment to safely provide the service by the date of service. If there is insufficient space and it is determined that the service cannot be provided, we may refuse to assemble and install the product. *Please note that in this case, we will not refund the service fee.
●We cannot provide assembly services after the product has been delivered.
●We cannot be held responsible for any damage to floors, walls, etc. that is reported by the delivery person after they have left the property.
●On the day of delivery, please be at home and be present when the item is moved in.
If you are not at home at the scheduled delivery time, a redelivery fee will be charged.
About delivery
●ZINUS JAPAN will outsource assembly and installation to a partner company.
Delivery usually takes approximately 10 days to 2 weeks from the date of order.
*If you choose to pay in advance, delivery will take approximately 10 days to 2 weeks after payment is confirmed.
*Delivery may take some time to Hokkaido and Okinawa.
●We cannot accept requests for specific delivery times.
Assembly and installation fees
●No assembly or installation required. If you choose to receive the product at your doorstep.
Free shipping
*Excluding some areas such as Okinawa and remote islands
●If assembly and installation service is included
+ Assembly and installation fee 1,500 yen (tax included)
(Hokkaido and Kyushu)
+ Assembly and installation fee 2,000 yen (tax included)
(Okinawa)
+ Assembly and installation fee 3,000 yen (tax included)
+ Assembly and installation fee 4,000 yen (tax included)
(Hokkaido and Kyushu)
+ Assembly and installation fee 5,000 yen (tax included)
(Okinawa)
+ Assembly and installation fee: 8,000 yen (tax included)
+ Assembly and installation fee 5,500 yen (tax included)
(Hokkaido and Kyushu)
+ Assembly and installation fee: 9,500 yen (tax included)
(Okinawa)
+ Assembly and installation fee 15,500 yen (tax included)
+ Assembly and installation fee: 8,000 yen (tax included)
(Hokkaido and Kyushu)
+ Assembly and installation fee 12,000 yen (tax included)
(Okinawa)
+ Assembly and installation fee 18,000 yen (tax included)
+ Assembly and installation fee 11,000 yen (tax included)
(Hokkaido and Kyushu)
+ Assembly and installation fee 18,000 yen (tax included)
(Okinawa)
+ Assembly and installation fee 28,000 yen (tax included)
●The assembly and installation service fee is set by our company based on the product's packaging size. ●If you purchase in bulk, it may not be possible to deliver using the regular shipping fee. In that case, we will contact you with a separate quote.