Shipping is free regardless of the purchase amount.
However, additional charges will apply for remote islands and some areas.
Please see our Shipping Policy for more information.

All of our products are delivered by Sagawa Express.

Orders placed by 12:00 noon on business days will be shipped the same day.
We are closed for shipping on Saturdays, Sundays, and holidays.
Also, even if you place your order by 12:00 noon, we may not be able to fulfill your request due to an increase in the number of orders.
Please be aware of this.
Depending on the delivery area, your product will be delivered within 1-2 days of shipping.
(In some areas, it may take longer.)
In addition, depending on bad weather or the delivery situation of the shipping company, delivery may take some time.
Please be aware of this.

Please note that we cannot accept any changes to your order (including changing the date and time or canceling) once the order has been prepared for shipping. For more information, please see our " Returns Policy ."

If you have a specific delivery date and time, please let us know on the cart screen when placing your order.
Please note that we may not be able to accommodate your request for some large items.

I'm sorry.
If you see the error message "*If you meet the order conditions, you will be able to specify the desired delivery date," it means that your order includes items for which you cannot specify a delivery date and time.

If you specify your preferred date in the comments section, we will do our best to accommodate your request.

Once your order has been shipped, we will send you an email stating that your order has been shipped, along with the tracking number. You can check the delivery status through Sagawa Express's parcel inquiry system.

This is an international certification body that certifies that the materials used are good for both people and the environment.
For more information about OEKO-TEX® certification, please visit the official website.

OEKO-TEX® Japan Official Website

Yes, all ZINUS mattresses are delivered compressed.

The thermoregulating foam aims to provide a refreshingly cool feeling when you lie down in bed all night long, even on hot nights. The gel-infused foam regulates body temperature to keep you comfortable.

Yes. Topper thicknesses up to 10cm can be folded or rolled for storage. However, depending on how you fold it, the internal foam and cover may become wrinkled. We recommend storing it rolled up.

It usually takes about 72 hours for your mattress to recover, but depending on temperature and humidity it may take up to 7-10 days.

We recommend the following sizes for each:
Men: semi-double or double bed Women: single or semi-double bed *The required width varies depending on the body size of men and women.

It is not removable. ZINUS mattresses are manufactured with covers that cannot be removed to prevent contamination.
Please note that once removed, it will be difficult to reattach. For best hygiene, please use with a sheet.
*The zipper does not have a handle. This is by design and is not a defect.

Yes. When using a heating device, please keep the temperature below 40°C.
Although it may discolor due to heat, it does not affect the quality and can be used safely.
You can also prevent discoloration by placing a blanket or other material between the electric blanket and the mattress.

The external dimensions are as follows. Please note that there may be a product error of ±2.0 cm.

External dimensions Single: 97 x 195 cm
Semi-double: 122 x 195 cm
Double: 140 x 195 cm

No. Please unpack your mattress within 72 hours (3 days) of delivery.
Please note that if 72 hours have passed, it may take longer than usual for the mattress to recover.

No. The mattress is compressed using a special machine and cannot be re-compressed.

No. All of our current products are single-sided mattresses. The feel changes depending on whether you use it front or back, so please use it with the front side facing up.

Memory foam has the property of naturally discoloring due to exposure to external radiation, temperature, humidity, air, etc. Please rest assured that discoloration does not produce any harmful substances.

When using a memory foam mattress for the first time, it takes about 2-3 weeks for your body to get used to it. Because it is a different sleeping environment from what you are used to, you may feel a bit uncomfortable for the first week or so, but as you get used to it, you will begin to enjoy the unique comfort of a memory foam mattress.

Typically, the smell will completely disappear within 2-3 weeks of purchasing the mattress or topper.
If the smell persists after one month, please contact ZINUS support. We will do our best to resolve the issue.

It can take up to 72 hours for your new mattress to fully expand, but it's still safe to sleep on a brand new mattress, although it may take a little longer to recover.

ZINUS Comfort Foam eliminates pressure points, dispersing body pressure and improving sleep efficiency. It conforms to the shape of your body, gently nudging your bones and joints, relieving strain on your body. Waking up feeling refreshed is magical.

All Zinus mattresses are tested and meet the requirements of the U.S. "Flammability Standard for Mattresses and Mattress Pads" (16 CFR Part 1632) and the "Federal Flammability Specification" (16 CFR Part 1632).
Zinus is also CertiPUR-US® certified. Most of us spend a lot of time in bed, so we think you should sleep on the healthiest form possible.

A certified form has the following characteristics:
- No ozone-depleting substances are used.
-Does not use polybrominated diphenyl ethers (PBDEs), tris(1,3-dichloro-2-propyl) phosphate (TDCPP), or tris(2-chloroethyl) phosphate (TCEP) as flame retardants.
- Contains no mercury, lead or heavy metals.
- Does not contain formaldehyde.
- This product does not contain phthalates, which are subject to the U.S. Consumer Product Safety Commission Act's regulations regarding the emission of VOCs (volatile organic compounds) into indoor air quality (less than 0.5 ppm).

All Zinus mattresses are tested and meet the requirements of the U.S. "Flammability Standard for Mattresses and Mattress Pads" (16 CFR Part 1632) and the "Federal Flammability Specification" (16 CFR Part 1632).
Zinus is also CertiPUR-US® certified. Most of us spend a lot of time in bed, so we think you should sleep on the healthiest form possible.

A certified form has the following characteristics:
- No ozone-depleting substances are used.
-Does not use polybrominated diphenyl ethers (PBDEs), tris(1,3-dichloro-2-propyl) phosphate (TDCPP), or tris(2-chloroethyl) phosphate (TCEP) as flame retardants.
- Contains no mercury, lead or heavy metals.
- Does not contain formaldehyde.
- This product does not contain phthalates, which are subject to the U.S. Consumer Product Safety Commission Act's regulations regarding the emission of VOCs (volatile organic compounds) into indoor air quality (less than 0.5 ppm).

Unfortunately, we do not sell parts separately.

To extend the life of your bed frame, use a mattress that is at least 15cm thick.
However, please be aware that when using a bed frame and futon mattress together, body pressure will be applied directly to the floorboards, which may result in damage to the floorboards.
Also, please refrain from jumping or other actions that concentrate the load on one point, as this may cause damage.

The ZINUS bed frame comes with all the tools you need to assemble it, so you can assemble it quickly without having to prepare any tools in advance.

The estimated assembly time is listed under "Product Details" on each product page.

Yes, the smart base bed frame is compact and easy to fold, move and store. Simply disassemble it by following the assembly instructions in reverse order.

Yes, please see our Return Policy .

If you would like to return or exchange a product for personal reasons, such as a product that is different from what you expected or an incorrect order, please contact ZINUS Support within 7 days of receiving the product. Returns will only be accepted with the customer paying the shipping costs.
Please see our Return Policy for more information.

■Items you would like us to contact you about and your order number (#ZJ-xxxxxx)
・Name ・Address ・Telephone number ・Email address ・Product name ・Reason for return

■ ZINUS support inquiries phone number: 0120760570 (9:00-18:00)
Email: customerservice-jp@zinus.com
*We cannot accept inquiries on Saturdays, Sundays, public holidays, or our company's designated closing days.
*Telephone inquiries will be accepted during business hours.

If the product is damaged or defective due to our negligence, we will exchange it if a replacement is available, or refund if one is not available. We apologize for the inconvenience, but please contact ZINUS support.

■Items you would like us to contact you about and your order number (#ZJ-xxxxxx)
・Name ・Address ・Telephone number ・Email address ・Product name ・Photo of the defective part *If you are sending by email, we would appreciate it if you could also attach a photo of the defective part if possible.

■ ZINUS support inquiries phone number: 0120760570 (9:00-18:00)
Email: customerservice-jp@zinus.com
*We cannot accept inquiries on Saturdays, Sundays, public holidays, or our company's designated closing days.
*Telephone inquiries will be accepted during business hours.

The warranty applies to products purchased new from an authorized ZINUS retailer.
Proof of purchase is required. You can register your purchase here.
This warranty is void if the product has been modified or improperly used.
Your new ZINUS product is warranted against defects in materials and workmanship. Please retain your receipt or proof of purchase of your ZINUS product. Except as limited by this section, if your product is defective due to a manufacturing or construction defect, you may have the product replaced or receive a reasonable refund, at your option. Please read this limited warranty carefully. You must comply with its terms and conditions to maintain your warranty.

ZINUS warrants against manufacturing defects, but does not cover damage caused by misuse. A manufacturing defect would be if the product breaks under normal use or does not provide proper support for the mattress. Proper support is a smooth, firm, and even surface. If you discover a manufacturing defect, immediately discontinue use of the product and call customer service. The manufacturer's warranty and financial liability apply only to the product you purchase and do not include any items used with the product.

This warranty is valid only to the original purchaser of the product identified on the sales receipt or invoice who purchased the product as new from an authorized retailer. Please retain your original invoice as it is essential to the warranty and is the only acceptable proof of purchase.

The warranty applies only if the product is properly used by the original purchaser. Proper use means using the foundation on a level surface where the load is evenly distributed. Do not place the foundation on casters or risers. Proper use also includes avoiding misuse of the product in accordance with the manufacturer's specifications, such as not exceeding the weight capacity. Any structural modifications to the foundation or removal of any part of the foundation as delivered will void the warranty. This warranty gives you certain legal rights; you may also have other rights which vary by state.

We strive for perfection, but even with our best efforts, mistakes do happen. If the product you receive has a material or manufacturing defect, we will correct the problem as soon as possible.

Since its founding in March 1979, ZINUS has grown primarily in North America and is now a furniture manufacturer with operations in 20 countries around the world.

ZINUS, which originated as an outdoor brand, is a pioneering brand that invented the world's first Bed-in-a-Box sales method, which applies tent compression technology to compress mattresses and ship them in cardboard boxes. The US bed and mattress market, which relied on domestic production due to high logistics costs, became exportable, and ZINUS pioneered online sales channels in a market previously dominated by offline furniture stores. ZINUS continues to produce comfortable and convenient products by developing its own proprietary technology and making improvements based on customer reviews.

Currently, we have sold over 15 million mattresses to over 25 million customers globally, and have received over 1 million reviews, with an average review rating of 4.5 or higher.
We established a Japanese branch in 2019 and currently sell mainly mattresses and bed frames online.

ZINUS is a Korean company, and we manufacture our products in China and other countries.
However, most of its sales are generated in the United States, and it is a global company with operations in over 20 countries around the world.

ZINUS-Korea
ZINUS-USA

We are not currently hiring directly, but if you are interested in working for us, please contact us using the form below.
【contact address】
TEL 03-6823-1803 (main line) Recruitment staff Weekdays 09:00-18:00

Thank you very much for your interest in our company.
For inquiries or requests regarding interviews, please feel free to contact us at "info-jp@zinus.com".