Global furniture brand ZINUS launches 120-day mattress trial program! (June 5, 2023)

ZINUS JAPAN Co., Ltd. (Head office: Shibuya-ku, Tokyo; President and CEO: Chou Ching-Yong), the Japanese subsidiary of the global furniture brand ZINUS, which manufactures and sells furniture with a focus on mattresses and has expanded its market to 20 countries around the world, is launching a "120-Day Trial" program for some of its mattress products, allowing customers to try out the mattress for 120 days.

At ZINUS, we have prepared a program that allows you to actually try out some of our mattresses and judge their comfort. This is a solution to the problem of not being able to try out the actual product in-store, which is unique to online shopping, and the problem of even trying it out in-store and finding that "it feels good to the touch and sit on, but when you actually use it, it doesn't feel right."

Eligible products are those with a "120-day trial" badge on the product page.
(Applicable product page URL: https://zinus.jp/collections/120 )

You have at least 14 days to try the product, and if you are not satisfied, you can return it within 120 days.

For more information about the "120-day trial" program, click here
https://zinus.jp/pages/120

・Program Overview

120-day trial

■Start date: Thursday, June 1, 2023

■Participating stores:

・ZINUS Official Online Store ( https://zinus.jp/ )
・ZINUS Official Rakuten Market Store ( https://www.rakuten.ne.jp/gold/zinus/ )
・ZINUS Official Store -Yahoo! Store ( https://shopping.geocities.jp/zinus/ )
・ZINUS Official Store au PAY Market Store ( https://wowma.jp/user/63737296 )
・ZINUS Official Store Q10 Store ( https://www.qoo10.jp/shop/zinus )


■Applicable products:
"GreenTea Luxe Mattress," "Gel-Foam Luxe Mattress," "Prime Support Hybrid Mattress," and "Prime Luxe Hybrid Mattress"
Target product page URL: https://zinus.jp/collections/120

■Conditions for returns and refunds will only be accepted if all of the conditions set out below are met.

① Apply for a return or refund using our designated application form.

② The product you are requesting a return or refund for must have a "120-day trial" badge attached.

③ More than two weeks have passed since the product arrived, and the application in ① above has been completed within 120 days of the product's arrival.

④ No one in your household (same address), including yourself, has previously received a return or refund under the 120-day trial.
*Limited to one time per household (same address).
*Even if you have purchased multiple eligible products, we will only be able to accept returns and refunds for one product.

⑤ Please answer the questionnaire we will send you when we receive your application under ① above in good faith, and agree to our "Notes on Additional Fees" and "Personal Information Handling Matters."
*If we determine that the survey content is insufficient, we may ask you to complete the survey again.
*If you do not respond to item ⑤ above within 14 days after we send you the questionnaire, your application in item ① above will be invalidated.

⑥ The location of the product for which you are requesting a return or refund is not a remote island other than Okinawa or Hokkaido.

⑦ The product for which you are requesting a return or refund must not be significantly soiled.

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